FAQs

Frequently asked questions

Everything you need to know about hiring a Tundra cold room. Can't find your answer? Give us a call.

Getting started

What does Tundra do?

Tundra hires out portable cold room pods, freezer pods, temperature-controlled environment pods and all kinds of refrigeration and freezer equipment, large and small. Contact the sales team to check availability and delivery charges.

Can I buy equipment from Tundra?

No — our equipment is for hire only, on a short-term or long-term basis.

How much does it cost to hire?

Pricing depends on the equipment, duration and location, so please get in touch with our sales team.

You can also fill in our self-survey and a member of the team will contact you to discuss pricing.

If the product I want isn't on the website, can Tundra source it?

Very likely. We have a large refrigeration supplier network, so if you can't see what you need, contact the team with your sourcing enquiry.

Contract & maintenance

Does my hire contract include maintenance?

Yes. Every Tundra hire contract includes regular maintenance and servicing, so there are no hidden costs.

Please note that damage or misuse by customers is fully chargeable.

What happens if my equipment stops working?

We remotely monitor larger items of equipment, so in the unlikely event of a fault we'll probably know before you do — and may already have an engineer on the way. If you spot a problem, call us on 0800 234 3550.

How does payment work?

We accept all major credit cards and payment methods.

Delivery & installation

How far in advance do I need to arrange hire?

We usually accept orders up to two weeks before the delivery date you need, depending on availability and location. We always recommend ordering as early as you can.

That said, we aim to react quickly and we're proud to have helped customers in emergencies — so call us if you need something urgently.

Do you deliver nationwide?

Yes — we deliver anywhere in the UK and Europe. Delivery charges depend on location, equipment type and quantity, so please contact the sales team for a quote.

Does Tundra install the equipment?

Yes. Our experts install and commission your hired equipment and have you up and running by your deadline.

Still have a question? Our team is happy to help.

Talk to us

Speak to a cold room expert today

Tell us what you need to keep cold and where. We'll come back with sizes, availability and a price.

0800 234 3550

Freephone · or email info@tundracoldstores.com

Request a call back